Hey! We’re The HOTH.
Our name stands for Hittem’ Over the Head – in other words, to bludgeon with awesomeness.
It can be used as a noun (as in our product, or brand), or as a verb (to HOTH someone or HOTH something). And it’s how our clients refer to one of the world’s top Search Engine Marketing companies.
We're looking for a dedicated, driven people-pleaser to help support our clients and our internal client experience (CX) team.
As a HOTH Client Experience Concierge, you will be the very first point of contact that new clients have. You'll act as air traffic control for incoming customers and set the tone for their experience with The HOTH.
Primary responsibilities and tasks include:
The ideal candidate for this role is comfortable speaking to clients over the phone, has great time-management skills, and is an all-star at building relationships.
Training for this role involves a comprehensive deep dive into all HOTH services and support processes followed by training on inbound/outbound calls to clients.
This role has a high growth opportunity and is the very first of its kind at The HOTH.
This role is a full-time position that will report to our beautiful Downtown St. Petersburg office and will be eligible for all full-time team member benefits as detailed on our Careers Page.
We’re one of the best types of companies to work for – we’re already successful and growing, but not so big that you can’t be heard.
We began as a small, bootstrapped startup in Chicago and we have now grown to be one of the largest Search Engine Marketing providers in the world.
Thanks to our maniacal commitment to Hitting our customers Over The Head (aka. HOTHing) with awesome products and service, we’ve grown to well over 10,000+ high-value users all over the world.
Our mission is to help as many people in the world with Search Engine Marketing as possible, and have a blast while doing it.
We currently have a core team distributed throughout the US with a central office in St. Pete Florida, as well as a large international team.
Here are some reasons you want to work with us:
Fill out the application form and attach your resume.
In your responses, tell us a bit about yourself, why you're interested in this role, and include the word "banana" somewhere (bonus points for creativity!).