Hey! We’re the HOTH.

No, it’s not a Star Wars reference but points for noticing.

It stands for Hittem’ Over the Head – in other words, to bludgeon with awesomeness.

It can be used as a noun (as in our product, or brand), or as a verb (to HOTH someone or HOTH something). And it’s how our clients refer to one of the world’s top SEM companies.

About The Position:

We have an awesome managed SEO service called HOTH X and we're looking for a dedicated, driven people-pleaser to help guide our customers through their HOTH X journey.

As a part of the HOTH X team, you will be the main point of contact with our customers who have an active HOTH X campaign. Daily tasks include hopping on the phone with clients for onboardings and consultations, production tasks pertaining to your customers’ specific needs, conducting SEO research, and all-around helping make our customer experience awesome.

The ideal candidate for this role is comfortable with speaking to clients over the phone, has great time-management skills, and is an all-star at building relationships.

Prior SEO knowledge is not required (but certainly helps!). Because this is an entry-level role, we provide all the training and tools necessary to speak with our clients about SEO strategy.

Training for this role involves a comprehensive deep dive into all HOTH services and strategies. The first 60 days will involve training on our Customer Support team, followed by a slow transition into customer onboarding.

This is a very important position and a high growth opportunity.

This role is a full-time position that will report to our beautiful Downtown St. Petersburg office and will be eligible for all full-time team member benefits as detailed on our Careers Page.

Pay for this entry-level role will begin as hourly with room for growth. Additionally, our HOTH X Campaign Managers have the ability to earn commissions for client up-sells, win-backs, and contract negotiations.

Also, we work with clients in a variety of time zones and have opportunities for early, late, and regular work shifts to accommodate all clients. If you're an early riser or night owl, let us know!

About You:

  • You love helping people achieve what they set out to do.
  • You can systematically sort through problems and provide solution options.
  • You have a customer service background.
  • You're comfortable building client relationships over the phone and email.
  • You get energy and excitement from helping people.
  • You're ready to learn in a fast-paced environment.
  • You want more.

Skills/Knowledge You MUST Have:

  • Strong written and verbal communication skills.
  • Time management and organization skills.
  • Excellent customer service skills.
  • Excellent attention to detail.
  • A systems-oriented mindset.
  • Ambition to learn and grow.

About Us:

    We’re one of the best types of companies to work for – We’re already successful and growing, but not so big that you can’t be heard.

    We began as a small, bootstrapped startup from Chicago and we have now grown to be one of the largest Search Engine Marketing providers in the world.

    Thanks to our maniacal commitment to Hitting our customers Over The Head (aka. HOTHing) with awesome products and service, we’ve grown to well over 10,000+ high-value users all over the world.

    Our mission is to help as many people in the world with Search Engine Marketing as possible, and have a blast while doing it.

    We currently have a core team distributed throughout the US with a central office in St. Pete Florida, as well as a large international team.

    Here are some reasons you want to work with us:

    • We are a driven, successful, fun company that is experiencing insane growth.
    • We have awesome products, a great reputation, and systems for everything.
    • Our branding is nuts. Our mascot is The HOTH monster and we have a 6’ tall HOTH costume.
    • We’re awesome. 100% results-driven. No bullshitters.
    • You will work with a small team to make sure our customers are getting world-class support.
    • We have a cool office environment in downtown St. Pete - voted one of Tampa Bay's Coolest Office Spaces by the Tampa Bay Business Journal!
    • Our compensation package is very competitive. We’re talking:
        • 401ks
        • Healthcare
        • Paid Vacation, Sick Days, and Holidays
        • $50/month Wellness Stipend
        • Monthly Bonus Opportunities
        • Charity Donation Opportunities
        • Free Downtown Parking
        • Free Lunch Fridays
        • Dog-Friendly Office
        • & more you can read on our Careers Page!

      Application:

      Fill out the application form and attached your resume.

      In your responses, tell us a bit about yourself, why you're interested in this role, and include the word "banana" somewhere (bonus points for creativity!).